Appendix

This page lists all possible Status Codes and their descriptions that may appear in the Transfer Wallet API, along with an additional list.

Status Code Overview

Code	Response Message	Description	Related API
0	No error	Request Successful	All APIs
2	The balance is not enough	Insufficient Balance	Transfer, Full Withdrawal
3	The transaction already exist	Transaction already exists	Transfer, Full Withdrawal
4	The transaction doesn't exist	Transaction does not exist	Query Transaction Details
5	Game is not found	Game does not exist or has been delisted	Open Game, Query Bet Logs, Query Bet Detail, Query Bet Replay
6	The username already exist	Player Account already exists	Create Player
7	Internal server error	Internal server error	All APIs
8	The User is not exist	Player does not exist	Query Player Balance, Transfer, Full Withdrawal, Open Game, Query Bet Detail
10	Agent code was not found or block	Agent does not exist or is blocked	Get Access Token
11	Parameters error	Parameter error	All APIs
14	The BetId is not exist	Query Bet Logs does not exist	Query Bet Detail, Query Bet Replay
19	Invalid account	Invalid Player Account	Query Player Balance, Transfer, Full Withdrawal, Open Game
20	Member wallet is temporarily locked	Player wallet temporarily locked	Transfer, Full Withdrawal
35	The transaction is pending	Transaction pending	Transfer, Full Withdrawal, Query Transaction Details
37	The Function is not supported	Function not supported	Query Bet Detail, Query Bet Replay
77	Too many request, please try again later	Too many requests	Query Bet Logs, Query Daily Report, Query Player Report
78	Operator card spinId was used	Item ID has been used	Send Operator Card, Send Simple FreeSpin Operator Card
81	Branch config not found	Branch configuration not found	Query Player Balance, Transfer, Full Withdrawal, Open Game, Query Bet Logs, Force Logout, Query Player Session
82	Please check Site ID is for this player	Site ID does not match Player	Open Game
83	Signature verification failed	Signature verification failed	All APIs requiring verification
84	Encryption failed	Encryption failed	All APIs requiring encryption
85	Key config setting error	Encryption setting read anomaly	All APIs
86	Game is restricted	Game rejected due to restrictions	Open Game, Send Operator Card, Send Simple FreeSpin Operator Card, Send Simple FeatureGame Operator Card
87	Invalid item parameter value	Operator Card Parameter Combination Error	Send Operator Card, Send Simple FreeSpin Operator Card, Send Simple FeatureGame Operator Card
88	Only one item can be active at a time in the same game	Item cannot be triggered simultaneously	Send Operator Card, Send Simple FreeSpin Operator Card, Send Simple FeatureGame Operator Card
89	The item has not been used yet, or the spinId does not exist	Item has not been used, cannot query result	Send Operator Card, Send Simple FreeSpin Operator Card, Send Simple FeatureGame Operator Card
100	The server is busy, please try again later	Service busy	Open Game

Error Code Classification

Success Codes

Code	Description
0	Request Successful, no error

Player Management Errors

Code	Description	Possible Cause	Handling Suggestion
6	Player Account already exists	Attempted to create Player Account with an already registered Player Account	Use a different Player Account
8	The User is not exist	Querying or operating on a non-existent Player	Confirm PlayerID or Player Account is correct, call Create Player API first
19	Invalid Player Account	Player Account format error or abnormal status	Check Player Account format and status
20	Player wallet is temporarily locked	Player wallet temporarily locked for some reason	Try again later or contact Customer Support Team

Transaction Related Errors

Code	Description	Possible Cause	Handling Suggestion
2	Insufficient Balance	Insufficient Balance during withdrawal or Bet	Check Player Balance to ensure sufficiency
3	Transaction already exists	Using a duplicate transaction ID (transId)	Use a new unique transaction ID
4	Transaction does not exist	Querying a non-existent transaction record	Confirm transaction ID is correct
35	Transaction pending	Transaction is being processed, not yet completed	Wait or query transaction status
37	Function not supported	The queried transaction does not support this API function	Confirm whether the transaction is within the queryable range
78	Duplicate Item transaction ID	Item ID has been used	Change spinId parameter

Game Management Errors

Code	Description	Possible Cause	Handling Suggestion
5	Game does not exist	Using an invalid Game Code or game has been delisted	Confirm Game Code is correct
82	Site ID mismatch	Site ID does not correspond to Player	Contact Customer Support Team, provide logUUID
86	Game rejected due to restrictions	The game cannot be opened due to currency, region, etc.	First, confirm whether the Game List document has a description, then contact Customer Support Team and provide logUUID
100	Service is busy, unable to generate new game link	Service has reached the maximum number of players, more players are rejected to ensure quality	Try again later

Query Bet Log Errors

Code	Description	Possible Cause	Handling Suggestion
14	Query Bet Logs does not exist	Querying non-existent Query Bet Logs or incorrect txTime	Confirm betId and txTime parameters are correct

System Level Errors

Code	Description	Possible Cause	Handling Suggestion
7	Internal server error	Server internal error	Contact Customer Support Team, provide logUUID
10	Agent error	agentId or secret is incorrect, or Agent is blocked	Check authentication information, contact administrator to confirm status
11	Parameter error	Request parameters missing, format incorrect, or not meeting requirements	Check all required parameters and format
77	Too many requests	Too many requests sent in a short period	Reduce request frequency, try again later
81	Branch configuration not found	System configuration missing	Contact Customer Support Team
83	Signature verification failed	Signature calculation error or incorrect request header	Check signature generation logic and request header
84	Encryption failed	Encryption key error or incorrect encryption method	Check encryption configuration and implementation
85	Key config setting error	Encryption setting read anomaly	Contact Customer Support Team
87	Operator Card Parameter Combination Error	Please check the Operator Card sending rules for the corresponding API	Reconfirm parameter rules or contact Customer Support Team
88	Only one item can be active at a time in the same game	Player has another card active in the game that has not been used yet	Please ask the Player to re-enter the corresponding game and use it before sending again
89	The item has not been used yet, or the spinId does not exist	Send Operator Card, Send Simple FreeSpin Operator Card, Send Simple FeatureGame Operator Card	Reconfirm whether the item has been used or if the item has expired and does not exist

Authentication Related Error Details

10 - Agent Error

Occurs in the /v2/auth API, possible causes:

1. Agent ID does not exist: Used an unregistered Agent ID
2. Incorrect secret: The secret parameter does not match the agentId after decryption
3. Agent is blocked: Agent ID has been deactivated by the system

Handling Suggestion:

• Confirm agentId and secret are correct
• Contact Customer Support Team to check Agent status
• Check whether the x-agentid request header matches the agentId in the body

83 - Signature verification failed

This is the most common authentication error, which can be caused by the following:

1. Incorrect signature string combination order

   • The correct order should be: agentId + secret + timestamp + nonce + cipherText
   • Use SHA256 (not HMAC-SHA256) for hashing

2. Timestamp verification failed

   • Operator and server time difference exceeds the allowed range (usually ±1 minute)
   • Timestamp format error (should be a 13-digit millisecond timestamp)

3. Nonce verification failed

   • Used a duplicate nonce value (must be unique for each request)

4. Missing or incorrect request header

   • Missing required request headers: x-agentid, x-timestamp, x-nonce, x-signature
   • Request header values are inconsistent with the values used for actual signature calculation

Handling Suggestion:

• Refer to Authentication Overview to check the signature generation logic
• Ensure server time synchronization (using NTP)
• Generate a new nonce for each request
• Confirm all request headers are correctly set

84 - Encryption failed

Encryption/decryption related errors:

1. Incorrect encryption method: Must use AES-256-GCM
2. Incorrect key: Encryption key configured incorrectly
3. Incorrect data format: Incorrect data format before encryption

Handling Suggestion:

• Check whether the encryption implementation uses AES-256-GCM
• Confirm the encryption key is correct
• Refer to the encryption example in Authentication Overview

Game Type Mapping Table

Code	Description
1	Slots

Language

Code	Description
en	English (Default Language; if VP does not support the corresponding Language, then it's the default Language)
zh-Hans	Simplified Chinese
th	Thai
my	Burmese
id	Indonesian
vi	Vietnamese
jp	Japanese
pt	Portuguese
ko	Korean
tl	Tagalog
hi	Hindi
ms	Malay
bn	Bengali
es	Spanish

Currencies

Code	Description
AUD	Australian Dollar
BDT	Bangladeshi Taka
BRL	Brazilian Real
CAD	Canadian Dollar
CNY	Chinese Yuan
EGP	Egyptian Pound
EUR	Euro
GBP	British Pound
HKD	Hong Kong Dollar
IDR	Indonesian Rupiah (1:1000)
IDR1	Indonesian Rupiah (1:1)
INR	Indian Rupee
JPY	Japanese Yen
KHR	Cambodian Riel
KRW	South Korean Won (1:1)
KRW1	South Korean Won (1:1000)
LAK	Lao Kip (1:1000)
LAK1	Lao Kip (1:1)
LKR	Sri Lankan Rupee
MMK	Myanmar Kyat (1:1000)
MMK1	Myanmar Kyat (1:1)
MXN	Mexican Peso
MYR	Malaysian Ringgit
MYR1	Malaysian Ringgit (displayed 100:1 in game)
NPR	Nepalese Rupee
NZD	New Zealand Dollar
PHP	Philippine Peso
PKR	Pakistani Rupee
THB	Thai Baht
THB1	Thai Baht (displayed 100:1 in game)
USD	US Dollar
USDT	Tether
VND	Vietnamese Dong (1:1000)
VND1	Vietnamese Dong (1:1)
ZAR	South African Rand

Transaction Source Codes

Code	Description
1	Normal Bet
2	Task System
3	Prize
4	System Reward
5	Treasure Chest
6	Cash Ticket
7	Multi Quest
8	Card
9	Operator Card

Related Documentation

• Authentication Overview
• API Usage Description